About

Hi, I'm MV.

I'm the Director of Customer Success AI Operations at a fintech company, where I lead AI-enabled operations across merchant success and customer experience.

I've launched enterprise conversational AI across chat, email, and voice, achieving a 30% reduction in monthly outsourced support costs, equivalent to $1.44 million in annualized savings. These systems achieve over 80% containment while maintaining 85% customer satisfaction and delivering initial responses in seconds across all three channels. The result is faster service and more capacity to grow while keeping support costs under control.

I architect the systems behind those outcomes: integrations that let AI take action, workflows that move customer requests through resolution, quality controls that catch issues, and reporting that connects performance to business impact. I continually improve those systems so they deliver measurable value as the business grows.

Deknit brings that same approach to small business owners doing too much on their own. I help reduce repetitive work, respond to customers faster, and build consistent follow-up so fewer opportunities slip through the cracks. I work with the tools you already use and teach you how to manage what we build, with a focus on time saved, costs reduced, and stronger customer relationships.